Gleam Gang Payment & Billing Policy
Last Updated: June 24, 2025
Service Provider: Gleam Gang Cleaning Services Ltd (128 City Road, London EC1V 2NX, UK)
1. Accepted Payment Methods
We accept:
💳 Credit/Debit Cards: Visa, Mastercard, American Express (processed via Stripe)
📱 PayPal: For all recurring services
🏦 Bank Transfers (Commercial Only): Email invoices@gleamgang.com for details
2. Subscription Billing
A. Automatic Renewals
-
Plans renew automatically at your billing cycle (weekly/monthly/quarterly)
-
Charged 24 hours before renewal (cancel anytime before)
B. Pricing Changes
-
Notified via email 30 days before increases
-
Current rates locked until your next renewal
C. Failed Payments
1️⃣ 1st Attempt: Retry + email alert
2️⃣ 2nd Attempt (72hrs later): Service paused if unsuccessful
3. Refund Policy
| Scenario | Policy | Timeline |
|---|---|---|
| Double charge | 100% refund | 5 business days |
| Cancellation >24hrs pre-service | Full refund | 3 business days |
| Unsatisfactory service* | Re-clean OR 50% credit | Case-by-case |
*Requires photo proof within 24hrs
4. Currency & Taxes
-
All charges in GBP (converted for international cards)
-
VAT included for UK/EU clients (tax-exempt orgs must provide certificate)
5. Disputes
⚠️ Chargebacks will freeze your account
🔍 Always contact support@gleamgang.com first to resolve issues
6. Commercial Contracts
For businesses needing:
-
Annual prepayments (5% discount)
-
Custom schedules (Net 30/60 invoicing)
📩 Email contracts@gleamgang.com
7. Policy Updates
Changes will:
-
Be posted here with new effective dates
-
Emailed to active clients 30 days prior
Effective Date: June 24, 2025
Need Help?
📞 Call: [Your Number]
📧 Email: billing@gleamgang.com
✨ Clean spaces shouldn’t mean messy billing! ✨